Knowledge Database - F.A.Q.



At, fast and accurate order turnaround is one of our top priorities... after all, no one likes to wait! When you place an order with us, you can be confident that we're doing everything we can to get your products on their way as quickly as possible, via some of the safest, most reliable carriers in the industry.


Shipping Methods
For standard orders, we ship via UPS and the United States Postal Service (USPS). In most cases, at checkout you'll be given the option to select which carrier, cost and speed of delivery works best for you. For large items that require lift gate service or other special handling, delivery will be made by a specialized freight carrier.

Please be aware when selecting our "Economy" shipping option, this service utilizes Expedited Mail Innovations or SurePost and can take up to 10 business days for delivery. If you need an item to be delivered within a specific time frame, please consider this factor in your decision when selecting a shipment method.


Shipping Costs
Shipping costs are automatically calculated in your online shopping cart, and are based on the size and weight of your items, their destination, and which shipping method you choose. Our shipping rates are quoted to you directly from real time UPS and USPS shipping calculators, and include a small handling fee. does not make a profit from shipping costs, and we do everything we can to keep them as low as possible.

If you ever feel that a quoted shipping rate seems extravagantly high for the products you're ordering, please feel free to contact us toll-free at 866-222-0030, and we'll be happy to double check it for accuracy.

Please note, if you wish to ship an item using your own personal account with a particular shipping service, you will be responsible for the payment of those charges.


How Fast Will My Order Ship?
Items that are in stock and sent directly from our warehouse will ship in 24 to 48 hours. In most cases, if you place an order before 2:00pm ET and the requested item(s) are in stock, it will leave our warehouse the same day. If an item you order needs to be drop-shipped from one of our vendors, we'll make sure that they ship it out within 2 business days. If you're on a tight deadline and need same day shipping, please don't hesitate to ask - we'll do our absolute best to accommodate you.

Please be aware that expedited orders placed on Saturday, Sunday, or on shipping holidays will ship out the following business day. This means that Next Day Shipping or 2-Day Shipping orders placed over the weekend will ship out the following Monday. Unfortunately, we are unable to accommodate shipping on non-business days.


Shipment Confirmation and Tracking
When your order ships, we'll send you a confirmation e-mail, complete with estimated delivery date and tracking information (if you selected a trackable shipping method). Orders shipped UPS always include signature tracking, and First Class, Priority and Express Mail have delivery confirmation. If your order is being shipped internationally, please keep in mind that tracking beyond the United States is only available through UPS.


Will I Need to Sign for My Delivery?
If your order ships via UPS, someone will need sign for it upon delivery, as we always use Signature Tracking to ensure that your shipment arrives safely. Orders sent via USPS include delivery confirmation, but they generally don't require a signature.


International Shipping
Need to have an order shipped internationally? No problem! We're able to ship product around the world via both UPS and USPS. Please keep in mind that when you place an international order, you are responsible for all applicable duty and taxes, and that international order tracking is available only through UPS.

View our complete International Shipping Policy


Hazardous Materials Shipping
Please note that some of the products available at are designated “ORM-D,” meaning that the FAA classifies them as potentially hazardous materials because they're liquids, have a particular chemical content, or are packaged in pressurized containers. Due to federal regulations, ORM-D items can only be shipped ground, and can't be sent beyond the 48 contiguous United States.


Package Guarantees
In the unlikely situation that your shipment doesn't arrive at its destination, we're happy to issue replacement items. However, packages issued without tracking numbers are more difficult to trace after leaving our facility, so for your convenience and protection, we highly recommend choosing a trackable shipping method (UPS Ground being the surest bet).


Special Shipping Needs
If you'd like order tracking, signature confirmation, insurance or other special shipping considerations that may not be automatically included with your chosen shipping method, please leave us a note in the “Comment” field during checkout, or call us directly to make a request. We'll do everything we can to accommodate you!


*In the event that your chosen shipping method isn't available at the time of shipment, we'll send your order via the closest comparable option, at no additional cost to you.

Have additional questions about shipping? Just call us toll-free at 866-222-0030, or send an e-mail to, and we'll be happy to get you the answers you need!


What can make this page better?

We do everything we can think of to provide you with the product specs, images and ordering info you need, but if we're missing something or still have room to improve, please let us know. Your comments, suggestions and questions are the best tools we have for serving you better!