Knowledge Database - F.A.Q.

International Shipping FAQ

Q)Do you ship internationally?
A) is pleased to ship to hundreds of countries worldwide. If UPS, US Post Office or FedEx delivers to your country, we will usually ship to it. We can even ship on your DHL account. If you live in Canada, we highly recommend the use of the US Postal Office.

Q)How do I determine shipping rates?
Our online shopping cart will calculate all freight costs for you. There is no obligation to purchase unless you complete the transaction; so feel free to add things to your shopping cart. If you would like to place a large order, please e-mail us and ask us to quote the shipping. For large orders, we are often able to save considerable sums on shipping costs. Canadian users: please see below for UPS brokerage rates. To potentially avoid these rates, we recommend that you choose USPS as your shipping option.

Q)How long will it take to deliver?
We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe, it can take as little as 3 days and as long as one to two months depending on the method of shipping selected.

Q)Can I get a tracking number for my shipment?
We strongly suggest you select a shipping option that provides a tracking number. Without a tracking number, there is a greater risk of an order getting lost.

Q)What payments does accept for International orders?
We accept Paypal, major credit cards (in some cases) or Western Union.
If you live in a low risk country, are placing a small order and we are shipping to the address listed on your credit card then we will usually just charge your credit card. In many other cases, we require payment in advance via wire transfer, Western Union or Paypal. Please feel free to place your order. If we require a wire transfer, we'll contact you immediately. If you live in a high risk country, the easiest and cheapest payment method is Paypal.

Q)Can I become a distributor for
We are currently looking for distributors.

Q)Will I still have to pay duties on my package?
A)Duties are not included in our pricing. All importation charges (listed below) will be paid by you.

Q) When picking a shipping method for APO or FPO address, which country do I select?
A)Always select the United States as the country of destination so the proper shipping options are presented.


Rate Guide for Customs Clearance into Canada

UPS Customs Brokerage provides customs clearance for shipments entering Canada, including all other modes of transportation such as truck, rail, air and ocean freight.
Enjoy the low UPS rates for customs clearance on all your imports by simply telling your carrier that UPS is your Customs Broker.
To save even more, ship your urgent imports by UPS Worldwide Express and Expedited services, and routine entry preparation will be provided at no additional charge when UPS is designated as the Customs Broker. Additional charges may apply for complex customs clearance procedures.


  • All rates are in Canadian Funds
  • Rates do not include applicable taxes
Value for Duty For Imports Arriving Via UPS Standard Service and All Other Courier/Transportation Companies For Imports Arriving by UPS Express Plus, UPS Express and UPS Expedited Services
$ 0.01 to $20.00 FREE FREE
$ 20.01 to $40.00 $ 7.00
$ 40.01 to $100.00 $ 19.45
$ 100.01 to $200.00 $ 29.00
$ 200.01 to $350.00 $ 41.50
$ 350.01 to $500.00 $ 46.60
$ 500.01 to $750.00 $ 53.00
$ 750.01 to $1,000.00 $ 59.30
$ 1,000.01 to $1,250.00 $ 65.65
$ 1,250.01 to $1,600.00 $ 69.80
$ 1,600.01 to $ 5,000.00 $ 73.60
Each Additional $1,000.00 $ 5.70



  • Customers are responsible for payment of duties and taxes. When funds are not provided in advance by the customer, a fee of 2.7% (minimum $5.85) of the amount advanced by UPS will be charged.
  • To avoid disbursement fees call 1-800-PICK-UPS and ask about our pre-payment or EFT options.


  • Each additional classification line after the first 5 lines $4.50 per line
  • C.O.D. fee for collecting brokerage charges $4.25
  • RMD - Release on Minimum Documentation (non-UPS shipments) $10.00 each
  • Import permits $23.50 each

Additional charges may apply for shipments requiring Government Department clearance

= FREE - there is no entry preparation fee for routine customs clearance of UPS Express and Expedited shipments including up to five classification lines. Charges may apply for more complex customs clearance procedures.

If you cannot find the proper response to your question, please feel free to email us at or call us toll free 24/7 at 1-866-222-0030 and we will answer your question as thoroughly and promptly as possible.

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