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Customer Service  |  Product Quality  |  Fast Service

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Here's what our customers have to say about our CUSTOMER SERVICE

 

Date Posted:  10-30-2013

Thank you for your support and service on my order processed. Your fast response had much helpful for us.

Note: Please ignore my previous testimony, and just use this one with initial " Y.S." Thanks.   

Y.S.
Jakarta    Indonesia


 

Date Posted:  08-05-2013

We have been very happy with the service we have received from Cable Organizer. The products are great as well. Recently we had a very big networking project for a client that had very strict time tables. We had purchase a very large amount of cable that was to be fulfilled over a few different shipments. There was an issue with the delivery date that could have resulted in thousands of dollars in expenses due to our project being delayed. I worked very closely with our sales rep, Jason Riedel, who was extremely proactive in helping us get the issue resolved. He went above and beyond the level of service that we've ever experienced with any of our other vendors. Our project was completed successfully, both in time and under budget, and this would not have happened without Jason's assistance. This is a testament to true customer service, and we will continue our relationship with Cable Organizer long into the future.  

J.P.
Countryside, IL    United States


 

Date Posted:  10-29-2012

I ordered 15 feet of 1 inch tubing - total order of less than $14. I got an e-mail and a call advising that the order was being held up because the free gift was temporarily out of stock. I was in no hurry so I just waited. After a couple of weeks, I got a call from Vanessa apologizing for the delay and told me she was substituting the free gift for something similar to the one that was out of stock. I then received my order - very pleased with the product and with the followup I received. Obviously CableOrganizer lost money on this order but they gained a happy customer. Unfortunately, I don't use these products often but I plan to search all over their website to look for any future items that I might need.   

R Bonner
Springfield, VA    United States


 

Date Posted:  10-01-2012

I'm glad I made my purchase from Cableorganizer.com. Taj provided me with superb customer service. He went above and beyond to get my product to me in the time frame that I needed. Thank you Taj!  

S
Sonoma County, CA    United States


 

Date Posted:  05-14-2012

Great support team that was able to answer all of my questions and provide helpful recommendations.  

NBL
Farmington Hills, MI    United States


 

Date Posted:  12-19-2011

best service there is - excellent cable wrap closes itseelf and is flexible to hide the ugoly wires   

josh frey
Mission Viejo, CA    United States


 

Date Posted:  09-06-2011

I have to say the support staff for cable organizers was very helpful and knowledgeable of the products in their catalog. Unfortunately one of the items I ordered did not meet my needs but the return process was simple, efficient and painless. I would definately use cable organizers again  

pd
Denville, NJ    United States


 

Date Posted:  06-14-2011

I would like to thank Eng. KEITH who managed to change my regular purchase from other sites such as Amazo to them regarding network equipment, because of his honest yet powerfull knowledge of network equipment to help you choose the best solution with minimum price yet high quality products which is always the hard and impossible equation to apply. Whatsmore they ship worldwide with minimum cost lower and fastere than Amazon. I have to add his patience to send and receive large numbers of emails of 25 emails in just 4 days without late or ignore!
Furthermore, they really work 24/7. Really need to say more, but don't waste readers time. I am 200% satisfied with them  

Ahmed El Hamidi
Cairo     Egypt


 

Date Posted:  01-11-2011

I would like to take this oppotunity to thank
Keith Ackrish for his outstanding customer service, support and follow-up on my order processed during the Christmas holidays. I had a difficult New Year's Eve deadline, and Keith was exceptional in helping to make the project a total success. Thanks Keith! And thanks CableOrganizer.com!!!

  

Terry McCarthy
Chicago, IL    United States


 

Date Posted:  10-19-2010

Hey thanks for shipping the cord savers to me again. Great service!!

Thank you,   

Faber Miller
Langhorne, PA    United States


 

Date Posted:  09-30-2010

Received a product that did not match the picture on the website. Expressed frustration that if I returned the item, I would not only pay shipping, but a restocking fee. Received a phone call apologizing that the picture was not accurate, and that new digital pictures would be added to the website. Also, I was given an option to receive my $ back or to pick a color that may be better, which worked perfectly. And, although I offered to still return the first item, was informed to keep it. Excellent customer service - I am impressed!  

DS
Grove City, OH    United States


 

Date Posted:  09-08-2010

I was very happy with the purchase I made from CableOrganizer.com Everything was top quality. The sales people were very helpful and the delivery was speedy.   

Pete
Lanoka Harbor, NJ    United States


 

Date Posted:  09-07-2010

I have bought several items from Cableorganizer.com and I'm always very pleased with the items ordered and with shipping. It's always on time and I'm well notified once it's on route. I highly recommend this website and all their products. I wouldn't go anywhere else for our IT and corporate needs. Keep up the good work.  

Jorge
Sunrise, FL    United States


 

Date Posted:  09-07-2010

I have ordered several products with no issues. Working with the Returns Department, due to me ordering the wrong part, was very quick and efficient.  

ec
austin, TX    United States


 

Date Posted:  08-11-2010

The product we purchased was excellent; everyone I dealt with at the company was cheerful and polite. There was a mix-up in our delivery that took several days to straighten out, though. That was a little frustrating.  

KimSchmidt
Orland Park, IL    United States


 

Date Posted:  06-04-2010

Just a quick note to let you know that we have received the enclosure late this afternoon. I haven’t opened it up yet, but plan to do so tomorrow, first thing in the morning. Thanks again for your help. I must say you have been great right through from start to finish and your customer service in following up is incredible. We will definitely purchase stuff from CableOrganizer.com in the future.

Regards,  

Ryan H.
Medley, FL    United States


 

Date Posted:  02-19-2010

I am extremely impressed with your organization. Fantastic follow-up, great web links for additional info, and a telephone advisement that this minor little purchase would be delayed in delivery as well... all for an item that was less than $10.00 (on which your margin is likely a $1.00 or so max.). Awesome.
That is showing incredible respect for the customer- I'll be back if I need what you sell again.  

Don Strohm
Cleveland, OH    United States


 

Date Posted:  12-19-2009

After being a long time and repeat customer, I am at the point now that I feel like I know the guys at C.O. personally. Between Steve and Rafael, we have had all of our orders dealt with in a timely and professional way, and most importantly, we've always gotten exactly what we ordered....... thanks guys!!!!  

Revello nWilliamson/INfOtEL SYSTEMS CAB
Nassau    Bahamas


 

Date Posted:  12-14-2009

I accidentally ordered the wrong product. I called the 24/7 number and was amazed to find I spoke with a real person without tiresome levels of menu options. The people spoke in English without accents. Great job!!  

John
Riverside, CA    United States


 

Date Posted:  06-15-2009

Vanessa

Thank you so much for the updates. Yes, we had some very bad storms. But I would like to say I’m very impressed with your company.

Also, thank you for the updates. I know you probably didn't have to do it. I felt like you and your company went the extra mile to keep me informed. The other company we dealt with is far less customer-oriented. Their customer service is very rude, plus they have never sent emails or checked up on customer orders, let alone sent a email out about the weather and how things are going.

I will be using your company from now on when we need something. Customer satisfaction is the key for company’s staying in business.

Keep up the excellent work and the exceptional customer service.

Thank you so much for doing a great job.

Sincerely,  

Jeffrey Hebert
SFW Airport, TX    United States


 

Date Posted:  06-15-2009

Stephanie Kingslien was very helpful. After talking with 3 people about the purchase of a rack configuration, Stephanie was the first to offer to find prices for me and send me a quote! She was very thorough, courteous and efficient. She is a terrific asset to your company. Do you have a means to recognize her for positive customer feedback?  

Skip Hunt
Frankfort, KY    United States


 

Date Posted:  04-15-2009

Hey Elvin, I just wanted to write and say thank you very much for the refund of $30 on Visa. I will not hesitate to recommend CableOrganizer.com to colleagues and friends. The flat extension cord is truly a miracle...not to mention the customer service! :)  

Laura S.
London    Canada


 

Date Posted:  01-26-2009

Thank you for your website! We moved into a new home and never got the owner manuel on our smoke/CO detector. I was trying to figure out why the red light was blinking and your website had the info I needed!! (I couldn't find it through the manufacturer's website).

So thank you!!  

Anonymous
NA    United States


 

Date Posted:  01-16-2009

Just wanted to say thanks for the great service you have here. I'll be sure to shop here again!  

Hector Mota
Newburgh, NY    United States


 

Date Posted:  01-16-2009

One of your team called me within half an hour of the order being submitted and let me know that a set of covers are included with each case.
This saved nearly $600 dollars, and the hassle of the whole return process.

Outstanding customer service like that is noted and appreciated. It is a major factor in repeat business and in giving recommendations.
  

Greg Hader
Tacoma, WA    United States


 

Date Posted:  12-16-2008

I would like to compliment you on an excellent website, good e-mail confirmations and timely shipments with comprehensive receipts. I don't know if you have the best prices (they seem competitive), but the easy navigation and plethora of info on the website (tutorials, etc) is why I decided to order from you.  

Jonah Schachner
Sunnyvale, CA    United States


 

Date Posted:  11-24-2008

Andy,

Just wanted to let you know I received my order this afternoon.

Thanks for your excellent customer service.  

Suzy Chandler
Franklin, NC    United States


 

Date Posted:  09-30-2008

I know nothing about what you sell, but I am sure from all the testimonials I read to get an idea what to say, that you are all wonderful people to work with, and very helpful – I need that!!! I am adding you all to my favorites list because I will be getting my own computer(I piggy back on my husband’s) hopefully before the end of the year, and know that I want it to be wireless, in my deck room, and be able to access the office copier from my room! I know you all can help me know just what my needs are! Thank you for the contest, and the great find, you all...  

CHARLOTTE V. COBB
JASPER, GA    United States


 

Date Posted:  09-16-2008

I'd just like to thank you for the personal attention I received for this order...I had placed an order several weeks ago, but it was never delivered....I spoke with Andy today.....he assured me this order would be placed today and I also received free shipping....I'm very happy with the service I received from Andy and your company.....I will definitely recommend you to my friends.....thanks again!!!! I appreciate it...  

Sam Marshall
San Mateo, CA    United States


 

Date Posted:  09-09-2008

Just a note to tell you that I appreciated the quick, efficient service you provided to me recently.

My order was a small one, but you treated it as if it was the only order you had! I got the merchandise quickly and it was exactly what I ordered. So many times these days, that's not the case.

Anyway, I just wanted to thank you. It's obvious that you have good people working at your organization, who care about the customers.

Regards,  

Patrick Poire
Forestdale, MA    United States


 

Date Posted:  07-23-2008

I am very pleased with the service given by www.cableorganizer.com. I recommend this sight to everyone. One, because of their fast service, reliability and new products! Two, because they just strive to make your purchase excellent in every way. Thank you, CableOrganizer.com, for your excellent service. Will buy again in the future!  

Arthur Palos
Chicago, IL    United States


 

Date Posted:  06-20-2008

Hey, just a quick note to say that of all the shopping I've done on US websites, yours has the most friendly & welcoming tone for Canadian customers!

I'm referring to this page:
http://cableorganizer.com/geotarget/canada.htm?src=0512z2can

Usually, you have to dig around in a bunch of pages, FAQs, etc until you finally figure out "OK, bummer, they don't ship to Canada." But yours has a nice little note to welcome and guide us, so thank you, it's very thoughtful ;-) Not only that, but you even have a French translation, too, for us French Canadians (of which I'm a proud member). This is RARE, even on Canadian websites!!

I haven't made my purchase yet, but you have great products. I'm both a musician and an IT technician and I deal a lot with cables, so you can be sure I am going to buy some of your products.

Merci (Thanks)!!  

Bruno D.
Unknown    Canada


 

Date Posted:  05-27-2008

We have never purchased product from your company, but will refer others. Your company website is very easy to use and your prices are great.  

SJ Smith
Pompano Beach, FL    United States


 

Date Posted:  05-13-2008

Hi!

I had some difficulties with the shipment of a package i ordered from CableOrganizer.com. It was not your fault, but USPS's; they didn’t give me a shipping/tracking number, so I didn’t know where the package was located after it left you.
Beginning to worry, I sent an e-mail to your support, and a nice fellow named Shaun answered. He understood my worries, but gave me good advice, and told me to wait a little bit more to see if the package arrived.
And it did. This Saturday (May 10th) it arrived at my post office in Norway.

During the time between when my order was placed, until it arrived here in Norway, I have had an extremely positive experience with CableOrganizer.com, and I really appreciated the personal touch Shaun gave when answering my mail. It was not like there was a machine or some "standard" answers (Like when I tried to e-mail USPS......). It felt good knowing that there actually was a person who was concerned about the problems that might have occurred.

Due to your professional and excellent customer service, I will recommend CableOrganizer.com to all my friends and fellow workmates, and I personally will continue using CableOrganizer.com in the future.


Thanks from a happy and satisfied customer! :-)  

Dan Steinbakk
Tromsø    Norway


 

Date Posted:  05-07-2008

Thank you for this email and information.
So often after placing an order, we are left in the dark as to its progress
and location.
I very much appreciate this "customer care" and I will be a repeat customer!  

John Hulburt
Andover, OH    United States


 

Date Posted:  04-24-2008

Order received today, everything as expected. Mr. Ribero, thanks for your help. I just wanted to let you know how much I appreciate the great service during problems with my purchase several weeks ago.

Servicio muy bueno serios.
David G.J.  

David
CanaryIslands spain    Spain


 

Date Posted:  02-04-2008

I am a Marine currently deployed to Iraq in support of Operation Iraqi Freedom, and recently made a purchase on your website. I am writing to you to inform you that my dealings with your company (first time) and more importantly with your personnel, specifically Shaun Berg, were above and beyond any level of customer service that I have experienced recently. If you read the email chain, you will understand why I would like to bring the actions of your employee to your attention. Besides "saving the sale" (at one point you'll notice that I was fine with cancelling the order), Shaun was pleasant, proactive, and had no problem taking the extra step to ensure that I was satisfied and taken care of.

Please ensure that Shaun receives the appropriate commendatory recognition that your company would normally provide for service of such caliber, and rest assured that I will consider CableOrganizer.com my first source of products from now on, and recommend without hesitation your products and services to my friends and colleagues.

Thank you,  

Wes Krohn
-    Iraq


 

Date Posted:  01-14-2008

I was very impressed by their customer service. I had accidently ordered the wrong cables, but the CS took care of it without any hassles. Response time was excellent and their CS was very friendly and helpful.   

PAE
Yankton, SD    United States


 

Date Posted:  01-11-2008

I am VERY impressed with your efficiency in filling my order, and the courteous phone notification from customer service that a few items were on backorder.
Thank you,
- Michael  

Michael Claggett
Sante Fe, NM    United States


 

Date Posted:  09-12-2007

Hi Fernando,
No need to apologize. I totally understand that this is not the fault of yourself or your company but is down to the incompetence of the postal service. I am stunned that you are prepared to ship out a new order when this is clearly not your fault. This has to be the best customer service in the world! If the original parcel should be delivered to me, please trust that I will return it to you immediately.

Once again, I am utterly amazed at your kindness and understanding and I cannot thank you enough.

Regards,  

Jamie


 

Date Posted:  09-12-2007

I was very impressed with this cable organizer! I had doubts about it being able to organize my mess, but it did! I could also easily cut it to split it in two! I had a problem with the shipping, somehow the package was delivered to the wrong address which was the USPS company's fault, but the cable organizer company worked with me and told me I could pick up another one if I didn't get the original one! That is what I call customer service. Fortunately, I found the package at my neighbor's apartment, but its was good to know they would've replaced it if it got lost! Great service!  

Julio Z.
Fort Lauderdale, FL    United States


 

Date Posted:  09-12-2007

Order received today, everything as expected. Thanks for taking the time to call about the backordered item. I am very pleased with this transaction and highly recommend CableOrganizer.com. I will be sure to let all my "modding" friends know about you.

Take care.  

K. Vaughn


 

Date Posted:  09-12-2007

I just received the spool from Fed-Ex. Thanks again for your help and follow-ups. It is perfect for what we need.
Thanks again.  

B. Fried - Brevard Community College


 

Date Posted:  09-12-2007

Maintaining both a large fleet of vehicles and an interagency computer network is a constant challenge. I was very impressed with the service and speed of delivery that we received from CableOrganizer.com. The sales person was polite, efficient and followed up with us both before and after the sale. I would definitely feel comfortable ordering from CableOrganizer.com in the future, for both my professional and personal needs.  

T. Brady
Cherry Hill, NJ    United States


 

Date Posted:  09-12-2007

Your website is easy to use and your service is fantastic. My order arrived quickly and in perfect condition. Thank you.  

J. Winfield
Portland, OR    United States


 

Date Posted:  09-12-2007

I want you to know how impressed I was with Rafael's assistance and resolution of a problem with a defective product from a previous order. This was the main factor in my decision to give you my further business and order these tapes from you. I have found vendors that may be $1 or $2 cheaper on each cassette, but the excellent service you provide and standing behind your product so well it is worth a little extra to me. Keep up the good work, and thanks again. It is a pleasant surprise these days to find a company that offers such good customer service. We are a small Emergency Services consulting company that does some hardware installation work from time to time. We do not go through a lot of volume on these supplies, but I assure you your website will be my first stop whenever we do need something.  

K. Davidson


 

Date Posted:  09-12-2007

I received my order over the weekend; thanks for a great product and a pleasant transaction.
You guys look like you do a great job, congrats!  

E. Lee


 

Date Posted:  09-12-2007

Mark, Just wanted to write and say thanks for the outstanding service you provided me on the phone. Honestly, I could "hear" your smile in your conversation! I have to admit, I wish I were in Florida, instead of Texas!
I hope to do business with you people again! If ever in San Antonio, gimme a holler!!!!!!  

R. Bonds - NCOIC, Speech and Audiology


 

Date Posted:  09-12-2007

Hello, this is just a quick note to let you know that I have received my order, and I am very pleased with your service. I hope we get the chance to do business again.  

Ron


 

Date Posted:  09-12-2007

I just recently returned from Iraq and found out that the people at Pimprig.com have built a PC for me and you have donated a cable sleeving. I would like to thank you personally for the donation and look forward to many hours on the rig.  

J. Darnell


 

Date Posted:  09-12-2007

Thanks for the prompt response re order delivery. This was a very small order (under $20) and yet a rep took the time to contact me by telephone. Impressive service. FYI-USPS did, at last, deliver my order--shipped 10/12 and delivered 10/25. Not good, but certainly not your fault.

Thanks.  

M. Sebastian


 

Date Posted:  09-12-2007

I received the replacement fan today and I am very, very impressed with the high level of service I have received from you and your company. Many thanks. Take care.  

D. Winters


 

Date Posted:  09-12-2007

Thanks for your help. You folks are very good- I just got my original order this morning!!! You guys are great. If there is any place to post my great experience, I will be happy to... plus I will refer you to others as I am using these screwdrivers to fix pinball machines, and you have exactly what pinheads need!  

Anonymous


 

Date Posted:  09-12-2007

I just wanted to let you know how much I appreciate the great service. As a network administrator, I make a lot of purchases from many different vendors. It's a great relief to find a source where I can easily find what I need, order quickly and easily, and count on receiving the items in a reasonable amount of time.

Network glitches, balky servers, and user problems are enough - it's nice not to add procurement hassles to the list.

Thanks a lot.  

D. Capella


 

Date Posted:  09-12-2007

Thank you very much! I like dealing with you much better than just ordering online. Thanks for the great service!  

J. Cochran


 

Date Posted:  09-12-2007

Thanks for the great customer service- most other companies wouldn't have told me that some items were on backorder until I called them to find out why my order was taking so long.

Thanks again.  

K. Johnson - www.cmountindustries.com


 

Date Posted:  09-12-2007

Thank you so very much for the quick response. It's nice to meet others with the same work values as me.

Have a great day.
  

Greg


 

Date Posted:  09-12-2007

Thanks. I see on the UPS site that it's on the way - it's our first time doing business with your company, I didn't really expect a response at all, much less a personal call. I'll definitely remember your company's excellent and personal customer service in the future...  

Jim
Greenville, SC    United States


 

Date Posted:  09-12-2007

Many, many thanks for the sample, which is exactly (and unfortunately all) I needed. I regret that I am not personally able to put a lot of business your way, but you may be sure that I will tell the story of your excellent help (no more these days) with all the folk I meet. Hopefully one or two of them will need more of this than I do.

Again, MANY thanks.
  

P. Simmons
Northport, FL    United States


 

Date Posted:  09-12-2007

As someone who has responsibility for managing a customer service operation, I wanted to let you know of the excellent customer service provide by Shaun and Mildred during problems with my purchase several weeks ago. First the delivery came without the lift function that was ordered, and I had to uncrate the delivery myself on the truck and cart it into my garage. During that process, the driver assisted and soiled the shelves. Additionally, another item was backordered, but we only found that out after I was in need of the part and it had not been delivered. In the end, they made sure I was treated fairly, got replacement shelves to me timely and got your supplier to provide overnight service to provide a substitute for the backordered part. They followed up and returned my calls timely. Unfortunately, that it is a rarity these days. As a result of their handling of the problems I will go out of my way to place future orders with CableOrganizer.  

Scott C.


 

Customer Service  |  Product Quality  |  Fast Service


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