Warranty Policy

Purchaser acknowledges that there are no warranties, expressed or implied, made by Plas-Ties, its distributors or sales representatives related to the Tie-Matic twist tying machine except the manufacturer’s warranty against defective materials and workmanship as follows:

Plas-Ties warrants the machine to be free from defects in materials and workmanship at time of delivery. Liability under this warranty is limited to the repair or exchange of any defective part or parts of the unit providing same is returned to Plas-Ties, transportation prepaid, within 180 days, or 300,000 hits for Tie-Matic machines (model# 603, 604, 608 and XL-2) from the date said unit is delivered to original owner.

The warranty is void on any Tie-Matic machine that has been subject to negligence, accident, misuse, failure to use the equipment as instructed in the manual, or that has been tampered with, modified or repaired with other than genuine Plas-Ties replacement parts.  The warranty postcard must be sent back to Plas-Ties to be filed for tracking purposes.

This warranty is void if Tie-Matic is used with anything other than genuine Plas-Ties twist tying material.

IMPORTANT: If your Tie-Matic does not operate properly, please bring it to the attention of Plas-Ties, or the dealer or distributor from whom it was purchased. If repairs are needed, the dealer, distributor or other representative of Plas-Ties will arrange to repair or replace parts within the terms of the warranty.

Warranty coverage is limited to the Continental US, Alaska, Hawaii, Puerto Rico, and Canada.

Digital Printers
The warranty on the digital printer accessory also carries a six-month warranty from date of shipment.

Repaired Machines
Warranty policy on repaired machines is 90 days, or 150,000 hits on replaced parts and labor from the date said unit is delivered to original owner.

Reconditioned Machines
Warranty policy on reconditioned machines is 90 days, or 150,000 hits from the date said unit is delivered to original owner.